Director Of Operations Job at Splash International

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Director Of Operations Job at Splash International

Splash is a global charitable group headquartered in Seattle, WA, based in 2007. Our mission is easy: “We clear water for youths.” In 14 years, we have now reached over 800,000 kids in cities around the globe. In 2019, we launched into an thrilling, five-year initiative, Project WISE, (WASH in Schools for Everyone), to succeed in each authorities college in Addis Ababa, Ethiopia, and Kolkata, India with improved water, sanitation, and hygiene (WASH) infrastructure, WASH conduct change packages and strengthened school-based menstrual well being packages. This challenge will profit 800,000 kids by 2023.

Our core values information every part we do together with each hiring choice we make. They are:

  • People – People first. People second. People third.
  • Quality – Beautiful merchandise that perform and final.
  • Honesty – No drama, no surprises, no BS.
  • Joy – Kids at coronary heart, seeing potential all over the place.
  • Mistakes – Make them, don’t repeat them.

Splash values the distinctive expertise and experiences every particular person brings to the group and we’re dedicated to creating and sustaining an inclusive and accessible atmosphere for everybody. We present equal employment alternatives to all workers and certified candidates for employment. To be taught extra, please go to

The Job

This is a full-time place primarily based in Addis Ababa, Ethiopia.


The Director of Operations (DOO) is a seasoned skilled who’s enthusiastic about Splash’s mission and has an entrepreneurial spirit. Our Ethiopia Country Program is at a development stage and poised for enlargement. As the Director of Operations, you may be accountable for guaranteeing that this huge operation not solely involves fruition however is run at world class ranges. That we’re in a position to repeatedly and successfully stride in the direction of Project WISE objectives, with the utmost effectivity.

You carry greater than ardour to the function: you’re a chief with distinctive operational and folks administration experience. You’re an professional in constructing and managing advanced operations and growing the processes obligatory for scale. You know learn how to suppose – and act – large, whereas main with integrity each step of the way in which.

The Director of Operations studies on to the Ethiopia Country Director (CD) and dotted line to the Chief Operating Officer (COO) and is an integral member of the Ethiopia Leadership Team.


  • Operational Excellence. Whether working in operations at an organization or worldwide non-profit group, you exhibit experience in designing and managing processes for scale, managing budgets, and constructing lasting techniques for sturdy personnel administration. You perceive enterprise objectives and might suggest new approaches, insurance policies, and procedures to impact continuous enhancements in operations: provide chain administration, human sources, and expertise. Your competencies embody strategic HRM, establishing and growing organizational objectives, insurance policies, and procedures (SOPs) to make sure clean enterprise operations.
  • Demonstrated skill to construct and scale organizations or initiatives. You are entrepreneurial and artistic, keen to search out methods to develop expertise, construct a group, and arrange a corporation to scale influence. You have sturdy analytical expertise and might be comfy partaking a number of groups who’re core to the success of Splash. You have a pure skill to work throughout borders to attach with our international group to assist scale our operations in Ethiopia and East Africa.
  • Team constructing and cross-cultural expertise. You ought to have vital expertise main sturdy groups, and try to be an professional at working with numerous teams of learners. It can also be essential that you’ve got a demonstrated understanding of what it takes to construct excessive efficiency groups and a best-in-class operations division.
  • Strategic Thinking. You have a powerful skill to suppose strategically and plan for the longer term. You are in a position to assess trade-offs, dangers, alternatives, and might see the large image clearly even whereas getting by way of the day-to-day hurdles. You excel in change administration and have efficiently led groups whereas lowering danger and disruption.
  • A deep dedication to our mission. We are on the lookout for a pacesetter with proof of curiosity, and a deep dedication to lifelong studying. You can have demonstrated a capability and curiosity in creating large-scale change and influence. This may very well be seen by way of your involvement in constructing organizations, firms or non-profits and growing expertise in some space that’s significant to you.


Lead all operational parts of Splash Ethiopia

  • Optimize present operational actions and make adjustment primarily based on learnings
  • Oversee the services together with each workplace and property to make sure security and safety for all workers and Splash infrastructure
  • Develop and keep extremely detailed budgets and well timed monetary projections

Build sturdy processes and techniques

  • Maintain and create extremely structured processes and techniques with a data-driven method
  • Maintain and create “playbooks,” detailed manuals that doc all related elements of the Splash’s working mannequin; frequently replace and enhance manuals in preparation for supporting different groups
  • Collaborate with the Country Director and Chief Operating Officer to construct techniques and processes that efficiently talk all topline recurring indicators of success and that designate and troubleshoot any main outliers or obstacles to success

Manage, coach, and mentor a powerful group

  • Manage all operations employees members together with HR, tech, provide chain, and services, and different cross-functional groups
  • Provide structured evaluations of worker efficiency and promote a collaborative and clear atmosphere according to Splash’s values
  • Support distant work and matrixed reporting by exampling sturdy communication and collaborative competencies




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